FAQs

COVID-19 UPDATE

Team IRL are currently all working from home in #LockdownLife, but you can still place orders as the fulfilment service we use remains open and they are following government guidelines including strict social distancing and extra hygiene precautions. We will let you know if anything changes. Stay safe!

Please note: Shipping costs for Australia and New Zealand have temporarily increased due to the pandemic. We hope to restore the standard shipping cost as soon as possible.

How long will it take to ship my order?

See our shipping page.

How much does shipping cost?

See our shipping page.

Does my delivery have a tracking number?

See our shipping page.

What is your returns policy?

See our Returns Policy.

Why haven’t I received my order yet?

See our shipping page.

What if I entered the wrong address, or my package is undeliverable?

See our shipping page.

Does Colin Furze Shop accept international orders?

See our shipping page.

Do I have to pay customs and import charges?

See our shipping page.

What credit / debit cards are accepted?

All major credit and debit cards are accepted.

American Express Apple Pay Google Pay Maestro Mastercard PayPal Shop Pay Visa

Do I need to pay VAT on European orders?

All stated prices include VAT. All orders placed within the EU are subject to the standard VAT charge of 20%. The VAT Number for the transaction is GB597877253 IRL Digital Ltd. Orders placed outside of the EU such as the USA and Australia are not subject to a 20% VAT charge.

Norwegian customers will not be charged taxes at the point of sale, however local taxes will be applied by the Norwegian tax authority at the border in accordance with the recent VOEC rules.

Do I need to pay VAT on worldwide orders?

According to EU law, all stated prices include VAT. However, orders placed outside of the EU such as the USA and Australia are not subject to a 20% VAT charge. Therefore, upon checkout the 20% VAT charge on the goods will be discounted from your order.

Is Colin Furze Shop a “safe” online store?

You’re totally safe to shop here – all your details and payment information are protected to the highest industry standards.

This website is handled by Shopify – they are PCI compliant – which means they are 100% safe.

Why am I taken to a different website to checkout?

This is because all payments are handled by external, PCI compliant payment processors such as PayPal and Shop Pay. Colin Furze Shop does not hold or have any access to card payment information.

Who is IRL Digital Ltd?

IRL Digital Ltd is the officially approved VAT registered company handling the merchandise for Colin Furze Shop.

I did not receive my order confirmation email, what should I do?

Please check your Spam or Junk mail filters and make sure you add customer.services@colinfurzeshop.com to your approved address book. If you still do not see an email, please submit an email to customer.services@colinfurzeshop.com.

I’ve tried everything but for some reason my order won’t go through?

Make sure you have filled out all of the fields, including the country to which your order is shipping. If you still have problems, email customer.services@colinfurzeshop.com with a description of your problem and we’ll try to look into it for you as soon as possible.